How to order?
You can place the order online by using our shopping cart system or by calling our customer support. If you live in Jakarta area, we gladly invite you to our gallery at Jl. Pluit Raya No. 121 Blok B-20, Jakarta Utara 14440, so you can see all of our products physically. To see the larger picture of our ordering system, please go to our "General Ordering Procedure" page.
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Does De'karda Invitation & Craft Boutique accept phone, fax, email, snail mail or walk-in orders?
Yes, we do. You can contact our friendly customer support representative to get the information of ordering procedure, price quotes, and shipping quotes.
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I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our customer support hotline to make sure your order was received.
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I think I may have inadvertently placed a duplicate order. What should I do now?
Call our customer support. We will void the order for you as long as it has not yet been invoiced or shipped.
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After I submit an order with De'karda Invitation & Craft Boutique, how will I be advised of the order's progress?
You may check our online order status page for live updates. Your tracking number will be emailed to you once the item is shipped.
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How can I check my order status online?
Please go to the order status page.
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I checked my order status online and was advised that my order has been voided. Why?
If an order is placed but the first down-payment cannot be verified within fourteen business days, the order is voided. There is no way to regenerate a void order; you'll have to re-order online. Please call our customer support if you believe there's been an error.
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Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by calling our customer support. Once your order has been personalized, items cannot be deleted. Once any box from an order is shipped, the order cannot be voided.
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How long does it generally take to process an order?
It depends on the order itself. Our computer system will calculate the estimated shipping date, based on your order. If you believe there is an error on estimated shipping date calculation, you can contact our customer support to consult the estimated time span to finish your order. Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method.
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Can I reactivate an order that has been voided/ cancelled?
No, you'll have to re-order online.
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Does De'karda Invitation & Craft Boutique sell or release my personal information?
We have an utmost respect to our customer privacy. We will not, under any circumstances, sell or release your information to anyone without your consent. Your information will only be used by De'karda Invitation & Craft Boutique for customer relation purpose.
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Does De'karda Invitation & Craft Boutique offer a paper catalog?
No. Our online catalog at www.dekarda.com is our only catalog.
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I am experiencing trouble with my shopping cart. What might be wrong?
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block dekarda.com cookies.
2. Javascript is not enabled or your browser does not support javascript.
3. The computer you're using is behind a firewall.
4. You are trying to purchase items below minimum order quantity.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try using a different computer.
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How do I use De'karda Invitation & Craft Boutique's shopping cart?
Search for the items you want to buy. Click "Customize" for item you want. When you finish customizing your order, click "Add to Cart". If you need to shop for more items, click "Continue Shopping". After you've added all items you want to purchase to your shopping cart, select "Check Out" and log in following the onscreen instructions. If you're a new customer, click "Sign Up" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal. If everything meets your satisfaction, click "Confirm Your Order".
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How to pay?
We require you to put at least 50% down-payment of the total invoice. We will inform you when the order is ready to ship. And before we ship the order, we require a full payment of total invoice.
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Can I pay after I receive the order?
No, you cannot. Since most of the order is personalized and customized differently from one to another client, it is necessary to put a 50% down-payment before we can process your order. This policy is only to ensure that the client respects his/ her bargaining part of the deal. The purpose of administering this policy is to help us to preserve our competitive selling price.
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What payment methods does De'karda Invitation & Craft Boutique accept?
- Cash
- Bank Transfer
- Western Union
- Visa, Master Card, American Express, Discover via Paypal Secure Payment System
- De'karda Gift Certificate
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I have sent a payment to De'karda Invitation & Craft Boutique, but my order status is still unchanged. Why?
After you sent a payment, we need a minimum of three working days to verify your payment with our bank. To accelerate the verification process, please fill in the "Payment Form" in your account menu. It is even better if you also can fax the proof of bank transfer to our accounting department at +62.21.660.6137. After your payment can be verified, we immediately process your order. Thus, your order status will change.
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What is the quality assurance for De'karda Invitation & Craft Boutique products?
It is virtually improbable to control the quality of each product, since one order usually consist hundreds of products. Realistically, we try our best to ensure the quality of each product before we pack. If you receive defective products (caused by our fault), we will provide the replacements.
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The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
De'karda Invitation & Craft Boutique does not offer any price guarantee, because industry prices change too often and too fast. All prices are as posted at the time of purchase.
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How can I obtain a price or shipping quote from De'karda Invitation & Craft Boutique?
Our website uses "Real Time Data Retrieval". All products, pricing and availability are updated each time you refresh your web page. All ordering, price quotes, and shipping quotes can be obtained online. If you have problem getting these information, please call our customer support.
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Will De'karda Invitation & Craft Boutique make a special custom design that is not currently listed on the website?
Yes we do. Please see our "Custom Your Design" page for detailed information.
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What shipping company does De'karda Invitation & Craft Boutique use?
We usually use DPEX for international shipping and use TIKI for domestic shipping.
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How do I get my DPEX or TIKI tracking number?
The tracking numbers for each day's shipped orders are automatically emailed after 6:30 pm. Alternatively, you can check your order status online to find out your tracking number.
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My DPEX or TIKI tracking number is not working. What should I do?
Packages are sometimes separated from the rest of their orders and are not scanned by DPEX or TIKI right away. In either case, please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process.
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How do I contact DPEX or TIKI?
DPEX Worldwide
Website: www.dpex.com
Please check their website to obtain their local phone number in your city/ country.
TIKI (C.V. Titipan Kilat)
Website: www.tikinet.co.id
Please check their website to obtain their local phone number in your area.
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DPEX or TIKI has my package but they have not delivered it yet. Why?
Please contact DPEX or TIKI representative office in your area to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local DPEX or TIKI hub. Although De'karda Invitation & Craft Boutique has no control over the shipping management of DPEX or TIKI, we would always like for your packages to be delivered as soon as possible. If DPEX or TIKI is holding them, please contact DPEX or TIKI.
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How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
If your order was lost, damaged, misdelivered or tampered with while in transit, please allow 15 days before submitting your claim to allow De'karda Invitation & Craft Boutique to conduct a thorough in investigation.
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How do I contact De'karda Invitation & Craft Boutique?
We have all the contact information in our "Contact Us" page.
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What information should I provide De'karda Invitation & Craft Boutique when I call, email or fax?
- Invoice number
- E-mail address (De'karda ID)
- Product code or description of each item in question
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How do manufacturers and vendors contact De'karda Invitation & Craft Boutique 's purchasing team?
If your company would like to introduce its products to De'karda Invitation & Craft Boutique, email us at: purchasing@dekarda.com
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Does De'karda Invitation & Craft Boutique have a walk-in store or will call facility where I can physically pick-up my order?
Yes, we do. Please see our contact information in "Contact Us" page.
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